Terms and conditions of sale
1 - FIELDS OF APPLICATION
The present general conditions of sale apply to any consultation or order placed on the website www.chr-market-france.fr/en/ CHR MARKET, (Simplified joint stock company with a capital of 7500 €, 32 rue des Bruyères, 69330 PUSIGNAN, registered at the RCS Lyon under the number 823 250 162 and having as intra-community VAT number FR 33 823250162 for the purchase of goods to be delivered in Metropolitan France (outside Corsica) (hereinafter the "Products"). Confirmation of the order by the buyer implies unreserved acceptance of these general terms and conditions of sale, which prevail over all previous versions or specifications issued by the buyer, including by exchange of e-mails.
2 - ORDERS
2.1 Product Offerings
The Products are presented in accordance with legal requirements and as accurately as possible.
The seller reserves the right to modify the prices and technical characteristics of certain products, in particular according to the requirements of the manufacturers, as well as variations in the price of raw materials. These changes may be made without prior notice and without obligation on the part of the seller to modify any products previously delivered. Only the acceptance of the order by its written confirmation commits the seller definitively. All prices are exclusive of tax, ex works, plus postage and packing. The photographs would not be regarded as contractual in any case.
As the perfect representation of the Products on the Website and/or in the catalogs cannot be guaranteed, in particular due to differences in color rendering by Internet browsers and or monitors, CHR MARKET cannot be held responsible for the inaccuracy of the photographs appearing on the Website.
2.2 Order Acceptance
The order is firm for the buyer as soon as the order is confirmed. For CHR MARKET from the validation of the payment and the confirmation that the order has been taken into account.
3 - PRICE / PAYMENT
3.1 Product Prices
The prices are stipulated in euros, ex-warehouse, VAT not included. They are not subject to revision, since they are established on the basis of bulk purchases, discount deducted. They are not, therefore, subject to rebates, additional discounts or discounts for any advance payment.
The prices charged are those shown in the online catalog and in effect at the time of validation of the order, subject to significant changes in purchase prices.
3.2 Shipping costs
The delivery costs depend on the delivery method chosen by the Customer and are calculated on the totality of the order. They will be indicated to the Customer at the end of his order before confirmation of the latter by him.
3.3 Payment
Payment is made in euros exclusively, in full at the time of order, by credit card, bank transfer, credit note, gift card, PayPal, or by bank check (French bank check only), unless otherwise indicated at the time of order, sent to the following address:
CHR MARKET
Accounting Department
32 rue des Bruyères
ZI le Mariage
69330 Pusignan
In case of failure to receive the check or transfer within 15 days from the confirmation of the order by the buyer, the order will be considered as cancelled.
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As part of its efforts to combat Internet fraud, CHR MARKET may be required to verify the bank details and/or identity of customers before any delivery. By placing an order on the CHR MARKET site, the customer agrees to provide CHR MARKET with the requested proof of identity. If CHR MARKET does not receive the requested information within the time limit set, CHR MARKET reserves the right to cancel the order subject to verification.
The orders being taken into account only after validation of their payment, no discount or penalty of delay is applicable.
In the event of late payment, the Seller reserves the right to suspend the dispatch of goods and/or the production of goods ordered by the Buyer. The costs incurred by the seller for the execution of the order shall then become immediately payable to the purchaser. Article 6 : Property (law N° 80335 of May 12, 1980). The seller retains full ownership of the goods ordered until full payment of their price. In the event of non-observance of one of the deadlines by the purchaser the salesman will be able to require the restitution of the goods, with the expenses of the purchaser.
Pay with PayPal
PayPal is a secure payment method that allows you to quickly pay for your items without sharing your banking information with the seller sites.
Indeed, you just have to indicate them when creating your PayPal account. They are then encrypted and secured once and for all. If you already have a PayPal account, you can use it on our site to pay your purchases quickly and securely. If you do not have a PayPal account, you can still choose this payment method. At the time of payment, you will be directed to a PayPal page where you can enter your banking information [and choose whether or not to create a PayPal account.
3.4 Reservation of ownership
In the event of late payment, the Seller reserves the right to suspend the dispatch of goods and/or the production of goods ordered by the Buyer. The costs incurred by the seller for the execution of the order shall then become immediately payable to the purchaser. Article 6 : Property (law N° 80335 of May 12, 1980). The seller retains full ownership of the goods ordered until full payment of their price. In the event of non-observance of one of the deadlines by the purchaser the salesman will be able to require the restitution of the goods, with the expenses of the purchaser.
4 – DELIVERY AND TRANSPORT
4.1 Delivery
Our delivery times are indicative and not contractual.
The material travels under the responsibility of the buyer and at the risk of the recipient.
The delivery of the packages will take place at the threshold of the store for merchants and restaurateurs, and at the threshold of the home for individuals.
4.2 Delivery delay
In the event of a delay in delivery within 5 to 10 business days of the scheduled delivery date, we invite you to report this delay by contacting our Customer Service by phone or email. We will question the carrier to obtain the location of the package. As soon as we receive this information, we will do everything possible to ensure that your order is delivered as soon as possible. In the case of a loss due to the carrier, the goods will be reshipped to you as soon as possible.
In no case, the operating loss due to a delay in delivery will not be opposable to us.
4.3 Reception and complaints
The Buyer must proceed, upon delivery, to all examinations necessary to detect any damage, shortages, defects or other apparent vices or non-conformity of the Products delivered to its order. In particular, the buyer must check the condition of the packaging, the number of packages and the Products in their quantities, their references, their condition and their characteristics.
In the event of a claim, the buyer must contact the services of the CHR MARKET carrier.
Under penalty of inadmissibility of its claim, the buyer shall:
- Bring on the delivery order the precise and motivated reserves in case of damages or missing items, the general reserves of the type "under reserve of unpacking" being insufficient.
- Confirm its reservations for missing or damaged goods and formulate its other reservations, by registered letter with acknowledgement of receipt to the customer service of CHR MARKET 32 rue des Bruyères, ZI le Mariage, 69330 PUSIGNAN.
- To confirm its reserves for missing or damaged by registered letter with notice of receipt to the carrier, within 48 hours, not including holidays, following the delivery.
The buyer must send a copy of this claim to CHR MARKET within the same time frame.
The buyer shall moreover be able to provide any justification as to the reality of the claims invoked and allow CHR MARKET, its carriers or any person mandated by them, any facility to proceed to their ascertainment, the buyer having to refrain from intervening or having a third party intervene for this purpose.
Accepted claims will result in the exchange of the defective or non-compliant Product, or its reimbursement in the event that the Product is unavailable in stock or from suppliers. The returned Product must be given to CHR MARKET's transporters in perfect condition, in its original packaging and with all its accessories. No spontaneous return, without CHR MARKET's agreement, will be accepted.
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All costs related to a refusal of delivery without a valid and serious reason will be charged to the Customer, such as return shipping costs.
5 – PRODUCT WARRANTY
5.1. Warranty
All products are guaranteed for 1 year parts and labor, or more if indicated on the product sheet (2 years or 5 years depending on manufacturer), (beyond the first year labor will be excluded from the warranty).
To be able to benefit from the warranty of the products, it is recommended that you keep the purchase invoice.
5.2. In case of failure
In case of failure or malfunction, thank you to contact the Customer Service as soon as possible by phone at 04 78 14 91 66 or by email sav@chr-market-france.fr indicating your invoice number. In many cases, breakdowns can be solved by phone.
For small equipment (percolator, deep fryer, etc...), return shipping costs are the responsibility of the customer.
Returned parts must be properly packaged for the smooth transportation.
Within the framework of the guarantee of a large equipment (refrigerated display case, back bar, etc...), our technical team will organize the most advantageous intervention in terms of cost. Either the intervention of a qualified technician closest to you, or a repairman that you will have advised us and that we will mandate to intervene (in the case of the displacement of a technician, the travel expenses will be charged to the customer), or we will ask for the repatriation of the equipment at the expense of the Customer, for repair in our warehouse.
5.3. Limits of coverage
We draw your attention to the fact that proof of a breakdown caused by negligence, deterioration or inappropriate use would render the manufacturer's warranty ineffective.
The terms of the CHR MARKET warranty will not apply to the following items:
- Glass, gaskets, electrical components, hinges, drain hose, hood filter, replacement of light bulbs.
- Glass, gaskets, electrical components, hinges, drain hose, hood filter, light bulb replacement
- Parts or accessories that require regular replacement
- Breakdowns resulting from poor maintenance or improper use of equipment
· An environment unsuited to the proper functioning of the equipment (power of the electric meter, overvoltage, unsuitable capacity of a gas regulator, etc.).
· Damage caused by an external cause to the device: shock, fall, misuse, bad connections or power supply, handling error, theft, lightning, flooding, fire, etc.…
· Aesthetic damage, such as exterior parts, i.e.: varnish, lacquer, paint, etc.…
In no event shall CHR MARKET be liable in the event of equipment failure for any loss of content, operating losses or any other damage.
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The foregoing provisions shall become effective upon the sole occurrence of the ordering or receipt of the goods.
6 – WITHDRAWAL
6.1 Withdrawal period
The seller CHR MARKET grants a cooling-off period of 14 working days to individuals to return at your expense, the products that do not suit you.
This period runs from the date of receipt of the goods. This right of withdrawal can be exercised in the case where the product is in perfect condition for resale, ie. That it is complete, has never been used and is not damaged (box never unpacked). With the exception of spare parts which will be, for reasons of hygiene and safety, neither taken back nor exchanged or "made to measure" products i.e. items for which you must select a length/depth/color.
Unless the above conditions are met, the material will no longer be considered new, not being able to be resold as is, and therefore cannot be taken back, exchanged, or refunded.
If you decide to return an item, they must be shipped to us within 14 days. After this period your request will be cancelled and it will not be possible to return your items.
Under Article 121-16-1 of the Consumer Code, this right of withdrawal is also applicable for professionals when the following 3 conditions are met:
- the contract must be off-premises .
- the subject matter of the contract must not be within the company's primary business scope
- the number of employees in the business must be five or less
6.2 Reimbursement
It is imperative to notify our customer service of your return, any item received without prior notification will be refused.
CHR MARKET is committed to refunding you, via the method of payment originally used, the returned products within a maximum of 14 days from the receipt of the products or their proof of shipment.
Orders with custom cuts and sizes will not be eligible for a refund.
You are responsible for the return shipping costs.
When returning we ask you to :
- Pack your device with all accessories, utensils and operating instructions in its original packaging.
- Over-wrap the original packaging in a cardboard box so that it is not damaged by labels or by the shocks of transport in general. Items shipped on pallets must be returned packed and secured on the pallet as you received them.
- Attach a copy of the invoice
- Return the product to the address we will give you, stating its value
A discount may be applied to the refund of products received with damaged original packaging, in the event that the precautions mentioned above have not been respected.
7 - Attribution of jurisdiction
The purchaser is solely responsible for the choice of the ordered products and the respect of the legal rules, as well as the respect of the safety and conformity standards applying to his activity. The seller cannot be held responsible for material, immaterial or corporal damages, which could result from a bad functioning, a bad use or installation of the marketed products. The responsibility of the seller will, in any case, be limited to the amount of the order. In case of dispute, of any nature whatsoever, the court of CHR MARKET's headquarters shall have sole jurisdiction.